Our products are crafted in small batches in our studio in Ponoka, AB. We choose each detail with care, from the fragrance to the finishing touches.

ReturnsWe accept returns of unused, unopened products in their original packaging within 14 days of delivery. To start a return, contact us with your order number. Please wait for return instructions before sending anything back.Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds will be issued to your original payment method. Your payment provider may take additional time to post the refund.Return shipping costs for a change-of-mind return are the customer’s responsibility. Original shipping charges are non-refundable.Items we can’t accept as change-of-mind returnsBecause fragrance products are personal-use items, we can’t accept products that have been opened or used. Damaged, defective, or incorrect itemsPlease contact us as soon as you can if your order arrives damaged, defective, or different from what you ordered. Include your order number and photos of the product and packaging, if possible. We’ll review the issue and work with you on an appropriate solution, such as a replacement or refund. We’ll cover return shipping if we ask you to send back an item that arrived damaged, defective, or incorrect.ExchangesIf you’d like a different scent, please contact us about returning an eligible unopened product. Once your return is approved, you can place a new order for the scent you’d prefer.

We’d love to hear from you. Visit our Faire Wholesale page to learn more, or contact us to tell us about your shop.